byAlma Abell
A good field service management system makes the operations of the entire team of a company easier, efficient and effective. In the current age of mobility and technology, a field service management application is a vital tool for any company that provides field services. It is also important for any business that depends on deploying and scheduling resources to commercial or residential appointments.
A good system is designed to meet the needs of the entire team. It allows the users to automate different manual operations that are vital for efficient running of the business. This boosts the overall performance of the business or company.
Real time monitoring of business operations
This system enables you to monitor operations in your business in real time. It enables the team of your company to share and even update data 24/7 on real time basis. This implies that using this system enables field service employees to know when they are assigned tasks and when they should start executing them. They also know when they should stop executing one task and turn to another.
This means that the employees can update the status of the tasks that they are executing and the manager can notify customers waiting for the employee when to expect them at their station. This implies that no need for status calls which can be time consuming. Guess work is also eliminated in dealing with the waiting customers.
Additionally, the field employees can get estimates and signatures from the customers. Payments can be processed immediately using mobile devices. Details of the completed work can be sent to the office immediately without paper works through mobile devices.
Features of the best field service management system
Among the features of the best system include:
* Job scheduling
* Geo-location
* Mobile invoicing and payment acceptance
* Time cards
The system uses GPS to send information about employees and their movements. This is because even vehicles that the employees use in the field can be fitted with devices that send real time information to the office. Thus, the office managers can give information to clients or customers such as when to expect the technician or field employee at their apartment.
Using this system, companies and businesses can improve the overall service delivery. This is because it makes scheduling and managing work easier. It also helps field employees in improving their service delivery. Thus, field service management system enhances customer experience and company’s performance.
Locqus is the field service management systems have a various different features. Contact Locqus for more information about the best field service management system and features that make it the best for contemporary companies.